Refunds & Returns Policy

Effective Date: August 15, 2026

At New York Mens of San Jose, we want you to love every blazers, and dress shirts you order. If something is not right, we have a clear and fair process to make it right. Please review the details below.

1. When We Accept Returns

You may request a return if any of the following applies:

The item arrived damaged or defective — torn fabric, print peeling, missing buttons, or broken zippers
You received the wrong product — a different design, color, or size than what you ordered
The item has a manufacturing defect — uneven stitching, misaligned print, or incorrect labeling
The product is materially different from the description or images on our website

You may also return items if you simply changed your mind, provided the return conditions below are met.

2. Return Conditions

To qualify for a return, your item must meet these requirements:

The shirt or item must be unworn, unwashed, and unused
Original tags must still be attached
Items must be in their original packaging (polybag, box, or shipping envelope)
You must have your order number or proof of purchase available

3. Items That Cannot Be Returned

The following are excluded from our return policy:

Items that have been worn, washed, altered, or damaged by the customer
Items missing original tags or packaging
Gift cards
Items marked as "Final Sale" or clearance at the time of purchase
Custom-printed or personalized items (unless defective or incorrectly printed)
Undergarments and swimwear for hygiene reasons

4. Return Window

All return requests must be submitted within 30 calendar days of receiving your order. The returned item must be shipped back within this 30-day window. Returns submitted after this period will not be accepted.

5. Detailed Exchange Process

Contact our customer team within 30 days of receipt to apply for an exchange (size/color/style exchange);
Confirm the new product information you need to exchange;
Send the original intact product to our official exchange address: 925 Blossom Hill Rd #1577, San Jose, CA 95123, United States;
After we receive and verify the returned item, we will arrange the new product shipment within 1–3 business days.

6. Detailed Refund Process

After we receive and inspect your returned suit or dress shirt and confirm it meets return standards, we will process your refund within 3 business days;
All refunds will be returned to your original payment account;
The account arrival time is usually 5–10 business days, depending on the processing speed of your issuing bank and payment platform;
We do not guarantee instant arrival, and all bank-related delays are not within our control.

7. Return & Exchange Shipping Fee Rules

Our responsibility (free return): If the product has quality problems, damage, wrong item delivery, or size error caused by our store, we will bear the return shipping fee;
Customer responsibility: For personal reasons such as unsuitable style, inappropriate size, or dislike of the product, the customer shall bear the return shipping fee.

8. Order Cancellation Rules

Orders can be canceled for a full refund before shipment during the 3 business days processing period;
Once the order has been shipped, cancellation is prohibited. Please follow the return process after receiving the package.